The ACEN expects an individual to attempt to resolve an issue through the governing organization’s and/or nursing program’s own published grievance policy/procedures (if applicable) before submitting a complaint to the ACEN.
An individual must use all available grievance and means of appeal within the governing organization and/or nursing education unit before filing a complaint with the ACEN.
The ACEN will only act upon substantiated complaints against an accredited program that indicate:
For more information, please see Policy #20 Complaints Against an Accredited Program.
Each governing organization and nursing education unit is required to have in place written student complaint policies and procedures that are reasonable, fairly administered, and well publicized. All written student complaints must be resolved in a timely manner.
In accordance with federal regulations, each governing organization and nursing education unit must maintain a record of complaints received. This record must be available to the ACEN upon request. The record(s) for the nursing program will be examined by the ACEN as part of the program’s initial or continuing accreditation review.