Operations Coordinator

Position: Operations Coordinator – Program Reporting
Reports to: Director of Operations
Opening Serial #: 201803_03
Status: Non-Exempt
Terms: Full-time
Location: Atlanta, GA
Application Review: March 26, 2018

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The Operations Coordinator is a member of the staff of the Accreditation Commission for Education in Nursing (ACEN) and reports to the Director of Operations, sharing with staff the work involved with the Commission’s evaluative processes. The Operations Coordinator – Program Reporting serves a role in accreditation processes, systems, and operations to include but not limited to coordinating support materials and communications, information and statistical data collection and analysis, improvements and enhancements to reporting, workflow, and processing of substantive change requests and the annual reports.



Substantive Change:

  • Process incoming substantive change reports and additional information into Substantive Change Management Application for Recording and Tracking (SMART);
  • Communicate acknowledgement to programs for each substantive change received;
  • Track and monitor all additional information requests and send reminders related to additional information due to complete the substantive change process and ensure all linked SMART work tickets are accounted for;
  • Coordinate the scheduling of Board of Commissioners Substantive Change Committee meetings/telephone call;
  • Assist with creating substantive change table for Board of Commissioners Substantive Change Committee;
  • Organize and prepare documents for Board of Commissioners Substantive Change Committee meeting;
  • Prepare and upload substantive change table and supporting materials into the web portal for Board of Commissioners Substantive Change Committee meetings and the Board of Commissioners voting portal;
  • Record Board of Commissioners Substantive Change Subcommittee recommendations;
  • Create substantive change table for final Board of Commissioners’ decisions;
  • Log Board of Commissioners’ decisions and update related work-tickets accordingly in SMART;
  • Generate Board of Commissioners decision letters related to substantive change;
  • Create staff response letters;
  • Scan and file substantive change staff response letters and Board of Commissioners substantive change decision letters and distribute to Nurse Administrator and CEO;
  • Provide assistance to the Office of the CEO in creating reports for United States Department of Education (USDE), etc.;
  • Update program accreditation status in the USDE Accredited Schools List (ASL) database;
  • Format and post Board of Commissioners’ decisions online in the ACEN website;
  • Coordinate scheduling of conference calls for orientation to Policy #14 Reporting Substantive Changes;
  • Communicate with new nurse administrators regarding Policy #14 orientation call schedule;
  • Disseminate Nurse Administrator Welcome Packet to new nurse administrators; and
  • Other duties and responsibilities as assigned.

Annual Report:

  • Explore ongoing improvements to current reporting methodologies for data collection, integrity, export, cleansing, and processing and work with system developers to implement enhancements;
  • Liaise with professional and administrative staff to analyze the Annual Report  for potential inefficiencies related to questions and data interpretation and coordinate solutions to ensure accuracy and consistency of the collected information;
  • Format and prepare initial draft of the Annual Report;
  • Provide technical and content support to nurse administrators during the Annual Report reporting period, including troubleshooting and resolution of technical issues and responding to questions related to report data;
  • Execute accurate ad-hoc querying and reporting of the Annual Report data, report status/progress, and system performance;
  • Export Annual Report raw data for data cleansing and processing;
  • Perform statistical analysis of Annual Report data;
  • Prepare data for presentations, reports, and publications;
  • Handle communications with nurse administrators related to the Annual Report, including dissemination of access information, accuracy of requested/collected data, and follow-up/reminders to ensure 100% return rate;
  • Collaborate with the Director of Accreditation Services and Coordinator of Substantive Change to develop and dispatch correspondence to nurse administrators where concerns have been identified from the Annual Report;
  • Track and follow-up with nurse administrators regarding substantive changes or other areas of concern identified during the review of the Annual Report data submitted; and
  • Other duties and responsibilities as assigned.



All of the following are required and considered critical elements to be considered for the position (as noted):

  • An earned baccalaureate degree preferred from an institution of higher learning accredited by an agency recognized by the USDE or CHEA is required;
  • 2+ years of related experience in data management, office management capacity, or related work
  • Excellent organizational and time-management skills;
  • Excellent grasp of grammar, punctuation, and word usage;
  • Excellent spreadsheet and database management skills;
  • Ability to manage multiple priorities, meet strict deadlines, and work independently;
  • Demonstrated attention to accuracy, thoroughness, and detail;
  • Adept at performing basic and advanced statistical analysis;
  • Proficient in Microsoft Office Suite; Microsoft Access a plus;
  • Excellent written and oral communication skills;
  • Familiarity with web technologies and concepts a plus;
  • Possess strong interpersonal skills;
  • Ability to establish and maintain cooperative working relationships with others;



Occasional Lifting 10-15 lbs.



Send Letter of Application, CV, and a list of five references to:

Stephanie Larson
Controller, ACEN
3343 Peachtree Road NE, Suite 850
Atlanta, Georgia 30326

The Accreditation Commission for Education in Nursing (ACEN) supports the interests of nursing education, nursing practice, and the public by the functions of accreditation. The ACEN is the only USDOE-recognized nursing accrediting agency that serves all types of nursing education programs, including clinical doctorate, master’s and post-master’s certificates, baccalaureate, associate, diploma, and practical programs.

ACEN is an equal opportunity employer.